Mission Metrics

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The Hidden Cost of Measuring the Wrong Things

The Hidden Cost of Measuring the Wrong Things There is an old management saying: “What gets measured gets managed.” I think that’s only half right. What gets measured…

12 minute read

The Hidden Cost of Good Intentions

Very few employees come to work in the morning thinking, “How badly can I screw things up today?” Most people come to work intending to do a good…

21 minute read

The Hidden Cost of Duplicate Work

The Hidden Cost of Duplicate Work Back in the 1990s, I was the Quality Assurance Manager for a large canning company. I remember trying to explain something to…

11 minute read

The Hidden Cost of Poor Data

Most organizations know when they have a staffing problem. They know when they have a funding problem. They know when demand exceeds capacity. But there is another problem…

7 minute read

The Hidden Cost Of Complexity

The Hidden Cost of Complexity Complexity Rarely Starts as Complexity Most organizations don’t decide to become complicated. Nobody walks into a planning meeting and says, “Let’s make this…

8 minute read

The Hidden Cost of Waiting

The Hidden Cost of Waiting When I was the quality assurance manager for a large can manufacturer, people had a saying: a mistake costs twice. Once when you…

4 minute read

Hidden Cost of Friction

Friction Is the Real Resource Problem Every organization has limited resources: limited money, limited staff, limited volunteers, limited hours in the day. Because of those limitations, leaders spend…

5 minute read

Friction Is the Real Resource Problem

Friction Is the Real Resource Problem Every organization has limited resources: limited money, limited staff, limited volunteers, limited hours in the day. Because of those limitations, leaders spend…

5 minute read

Most Read

The Anatomy of a Nonprofit Dashboard

Learn the essential components of a nonprofit dashboard. Discover what to track, how to present it, and how dashboards drive impact across your organization.

12 minute read